How To Library

NOW AVAILABLE: Same Day Funding. CLICK HERE

How To Library

In our “how to” library, not only will you find videos on “how to” perform certain functions on your processing terminal, you will also find answers to some of the most commonly asked questions in our industry

 

GETTING STARTED

 

HOW LONG DOES THE APPLICATION PROCESS TAKE?

When we receive a completed processing application from a merchant, we work directly with some of the country’s top processors to get it approved as quickly as possible. They do a thorough check of the business including its practices and banking information. Once we receive the approval (generally a 24-48 hour process, but longer lead times may be necessary for some P.O.S. systems) we download the terminal/equipment in our office and ship to the merchant location.

 

 HOW DOES ELITE MERCHANT SERVICES DETERMINE A MERCHANT’S PRICING?

Several factors go into determining a merchant’s initial pricing, including the type of business, the goods/services they provide, how long they have been in business as well the volume the location does and/or is estimated to do.

If you are currently processing with another servicer Elite Merchant Services provides FREE statement analysis. To ensure we are giving you the lowest rate possible, simply provide us with a copy of your current processing statement, and we will take it from there.

 

DOES ELITE MERCHANT SERVICES PROVIDE THE PROCESSING EQUIPMENT?

Yes! We can even provide you a FREE processing terminal for the length of your processing agreement. A pin pad, wireless terminal or Point of Sale system are at additional costs.

 

WHAT DOES EMV MEAN?

EMV stands for Europay, MasterCard, Visa. It is the global standard for chip-based Debit and Credit Card transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global acceptance so that MasterCard and Visa Cards can continue to be used everywhere.

 

IS THE EQUIPMENT PROVIDED BY ELITE MERCHANT SERVICES EMV COMPLIANT?

Although no retailer is legally obligated to have EMV compliant equipment (it's a mandate, not a law) - since the liability shift, any payment fraud is the responsibility of whichever party is using the lesser technology. We care about the safety and security of our merchants, so all of our equipment is EMV compliant!

 

WHAT ARE THE FEES INCURRED WHEN PROCESSING A CREDIT CARD?

Fees are outlined in your merchant processing agreement. Fees vary by card type, entry method and other factors.

 

When will my processing fees be charged?

Your bank account will be debited between the 1st and 4th of every month for the previous months’ processing fees.

 

How do I change the bank account associated with my merchant account?

Contact our office and we will provide you a bank account change form. The owner of the account will need to complete and sign the form and return to our office along with verification from the bank of the new merchant account.

 

How long does it take to receive my money in my account from my credit card transactions?

It generally takes two business days from the day that you settle your transactions for the funds to be deposited into your bank account. Bank Holidays and weekends may delay the funding of your transactions.

 

I just sold my business to a new owner. Can the new owner use my account to process credit card transactions?

Our Support team would be happy to transfer the account to the new owner’s name. If you sell your business, please contact our office to begin the process. This will require the new owner to fill out an application to establish an account under his/her name. Contact our office toll free at 877-770-3311 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

How do I start processing with Elite Merchant Services?

Call us toll free at 877-770-3311 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and one of our team members will be happy to assist you!

 

How can I view my statement?

Please contact our Support team at 877-770-3311 and we will help set you up with an account to view your statements online.

 

Am I able to access my transactions and batches online?

Yes! Please contact our Support team at 877-770-3311 and we will help set you up with an online account to view all of your transactions.

 

What is PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that any company that processes, stores, or transmits credit card information maintains a secure environment that protects cardholder data. The standards were developed by the PCI Security Standards Council (PCI SSC), which consists of MasterCard, Visa, Discover, American Express and the Japanese Credit Bureau.

 

Can I accept Apple Pay and other contactless payments?

All new terminals we provide are NFC-enabled as well as being EMV compliant. Older terminals and payment devices may need to be upgraded.

 

USING YOUR EQUIPMENT

 

How do I use my credit card terminal?

Check out our “how to” video! If you still have questions, one of our knowledgeable representatives will be happy to assist you. You can contact Elite Merchant Services, toll-free at 877-770-3311 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

I received a “declined” message on my terminal when running my customer’s card, how do I fix this?

“Declined” is a valid response from the card holder’s issuing bank. You will need to request a different form of payment.

 

HOW DO I CHANGE THE TIME ON MY VX520?

  • From the Welcome screen hit the green enter key
  • Press F2 for “Set Up”
  • Enter PW 72797 or 11739 then Enter
  • Purple More key until you see Date/Time and select F4
  • Change date first mm/dd/yyyy
  • Change time: must be military time
  • Press red X key to get back to Welcome screen

WHAT DO I DO WHEN I RECEIVE A CONNECT ERROR?

  • Please call the Tech Support # on the side of your terminal as this may have several trouble shooting repair steps, especially for terminals connected via the telephone line.

HOW DO I PREFORM A MANUAL SETTLEMENT ON A VX520?

  • From your Welcome screen, hit the purple MORE key on the top left of the terminal
  • Select F4 for Settlement
  • Press the green enter key to confirm
  • Your settlement should begin printing and will be complete when you see “Settlement Successful”

WHAT DO I DO WHEN MY VX520 HAS A POWER FAILURE MESSAGE?

  • Please call the Tech Support # on the side of your terminal as this may have several trouble shooting repair steps, especially for terminals connected via the telephone line.

HOW DO I UNLOCK THE KEYBOARD ON A VX520?

  • From the Welcome screen press the number #8
  • Enter Password: 11739
  • Screen will read “Lock lkd” - select F2 for no and you will return the Welcome screen

Still have questions? Please contact our Support team toll free at 877-770-3311 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

How to reach?

  • Address :
    3231 Orchard Lake Keego Harbor, MI 48320
  • Telephone : 877-770-3322
  • Direct : 248-681-3300
  • Email : Click Here To Email
  • ATM Services : Click Here

Stay In Touch

Fill out the information below to always stay informed on all the latest news and advances in the credit card processing industry.